Terms & Conditions

All rooms should be cleared of existing furniture and existing carpets uplifted and disposed of prior to fitting. Otherwise an additional charge will be made

Prices do not include easing of doors

Although every precaution is taken we cannot be held responsible for any damage caused to under floor pipes or floor tiles

Although every effort will be made to obtain the best colour match between different widths an exact match cannot be guaranteed

All pile carpets are liable to pile flattening and pile reversal, which is more noticeable in plains and tonals. Shading arises from unequal crushing of the surface and shows in light and dark patches. Similarly, pile reversal can occur where the pile lies in different directions, not unlike watermarks. No amount of care on the part of the manufacturer can prevent these tendencies which are inherent in all cut pile fabrics. Therefore, no manufacturers will give a guarantee again this.

The twelve-month guarantee offered by Hamilton Carpets Ltd is completely separate from any guarantee offered by the Amtico Company.

If vinyl, Amtico or Karndean flooring is laid in areas concealing hot water pipes or underfloor heating, the pipes must be installed to comply with the relevant BSI standard in regards to surface depth. Furthermore, all pipes should be insulated to not exceed a floor surface temperature of 27 degrees centigrade. There is no known reliable test for our estimators/fitters to measure the temperature or depth of pipes prior to floor installation, therefore Hamilton Carpets Ltd cannot accept liability for floor discoloration or failure if these conditions are not met.

All smooth vinyl and PVC floorings including Amitco and Karndean are liable to scratching.

We offer no service for the adjustment of bath panels and kitchen plinths.

Whilst every effort conceivable will be made to deliver or fit your flooring on a particular date/time, Hamilton Carpets Ltd will not be liable for lost time or any consequential loss if goods are not delivered or fitted at the required time. Fitting times are approximate.

Any products that have been specially ordered will be subject to a 25% handling charge upon cancellation of the contract.

Carpets will be held in our warehouse free of charge for 30 days, after which we will require payment in full.

Hamilton Carpets Ltd accepts no responsibility for the accuracy of sizes provided by the customer.

A settling period of at least 30 days must be allowed before any fitting adjustments can be made. Due to manufacturing techniques, unevenness and pressure marks apparent when carpet is fist fitted, often disappear. Where this is not the case, after the settling period, we will be happy to deal promptly with any problems.

We cannot unplug, disconnect or reconnect any gas, electric or water connections, only put them back in place if required. No liability will be accepted and a charge may be made.

All goods remain the property of Hamilton Carpets Ltd until paid in full

Full balance of materials to be paid prior to fitting date.